Your well-being is our priority

Tbjie's Responsible Gaming Guidelines

Gaming is meant to be fun — not stressful. tbjie always wants you to play safely, mindfully, and with enjoyment.

The Pillars of Responsible Gaming

Tbjie believes every player should have the right tools and information to build healthy gaming habits.

Deposit Limit

You can set your own daily, weekly, or monthly deposit limits. It's the most effective way to stay in control of your finances.

Session time limit

Decide in advance how long you want to play. When your time is up, tbjie will automatically send you a reminder.

Break Options

You can take a gaming break for any period between 24 hours and 6 weeks. During this time, you will not be able to access any games.

Self-Exclusion

If you feel you are losing control over your gaming, you can apply for a temporary or permanent account closure.

Reality Check

During regular breaks, you'll see a summary of your gaming time and spending, helping you make more informed decisions.

Support & Guidance

Our trained support team is always ready to provide confidential assistance and guidance on problem gambling.


What is responsible gaming and why does it matter?

Responsible play at tbjie means gaming in a way that adds fun and entertainment to your life — without ever becoming a source of financial stress, anxiety, or relationship problems. We want every player to stay informed, stay in control, and know their limits.

Online gaming is a great source of entertainment, but for some people it can become problematic. That's why tbjie believes every user should have access to tools that help keep their gaming habits healthy and safe.

  • Keep your spending and time in check
  • Think of gaming as entertainment, not a way to make money
  • Do not play more in an attempt to win back what you have lost
  • Take regular breaks and make time for other activities
  • If you feel you are losing control, seek help immediately

Identify problematic gaming

Sometimes gaming can become a problem before you even realise it. tbjie wants you to recognise the early warning signs and act quickly if needed. Ask yourself the following questions:

Question Yes No
Are you spending more time or money than you planned? ⚠ ✓
Is gaming causing you to neglect your work, studies, or family responsibilities? ⚠ ✓
After a loss, do you feel the urge to play again right away? ⚠ ✓
Are you borrowing money or taking on debt to fund your gaming? ⚠ ✓
Are your family or friends worried about your gaming? ⚠ ✓
Do you feel guilty or low after a gaming session? ⚠ ✓
If you answered "Yes" to two or more of the questions above, you may need support. Please reach out to our support team or a professional counselor.

Set limits on your account

Tbjie gives you direct access to a range of control tools right on the platform. They're easy to use and can be updated at any time. Keep in mind that reducing a limit takes effect immediately, while requests to increase a limit are applied after 24–48 hours.

1

Log in to your account

Go to your tbjie account panel.

2

Open Responsible Gaming Settings

Select "Responsible Gaming" from the sidebar menu.

3

Choose your preferred limits

Set daily, weekly, or monthly deposit limits, session time limits, or loss limits.

4

Confirm and save

Review your selections and save.

Break & Self-Exclusion Features

Whether you need a short break from gaming or want to close your account permanently, tbjie gives you the tools to do so.

Cooling-Off Period:

  • You can pause your gaming for any period between 24 hours and 6 weeks.
  • During this period, you can still log in but will not be able to play any games or make deposits.
  • Once the break period ends, your account will be reactivated automatically.

Self-Exclusion:

  • You can apply to close your account for 6 months, 1 year, or permanently.
  • Once self-exclusion is active, you will no longer receive any promotional or marketing communications.
  • Your account will not reopen automatically after the exclusion period ends — you will need to contact our support team to reactivate it.
Self-exclusion is a serious step and is not easy to reverse. If you are unsure, try a temporary break first.

Protection of Minors

Tbjie strictly prohibits anyone under the age of 18 from participating. We use multiple verification methods to ensure no minors can access the platform.

  • National ID or passport verification is required at the time of registration.
  • Suspicious accounts are suspended immediately and subject to additional verification.
  • Parents and guardians are encouraged to monitor their children's online activity.

If you believe a minor has registered on our platform, please contact us immediately. We will investigate the matter seriously and take all necessary action.

Support & Counseling Services

If gaming is causing you problems or someone you know needs help, know that you're not alone. tbjie and a number of international organisations are ready to offer free, confidential support.

Our own support:

  • Tbjie Support Team: Available 24/7 via live chat or email
  • Responsible Gaming Advisors: A specially trained team

External support organisations:

  • GamCare: Free counseling service based in the UK (www.gamcare.org.uk)
  • Gamblers Anonymous: International support group (www.gamblersanonymous.org)
  • BeGambleAware: Information & tools (www.begambleaware.org)

Remember, seeking help is not a sign of weakness — it's a sign of strength and the first step toward reclaiming your life.

Need help?

If you're concerned about your gaming, we're here to help.

Contact Support

Tips for healthy play

  • Set a budget
  • Stick to your time limits
  • Don't play under the influence of alcohol
  • Take regular breaks
  • Do not chase your losses

Responsible Gaming FAQ

Log in to your account panel and navigate to the Responsible Gaming settings. From there, you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately, while requests to increase a limit are applied after 24–48 hours.

Once self-exclusion is activated, your account will be closed for the chosen period (6 months, 1 year, or permanently). You will be unable to play any games, make deposits, or receive promotional offers. Your account will not reopen automatically once the period ends — you will need to contact our support team to reactivate it.

The Reality Check feature displays a pop-up at intervals you choose, showing a summary of your current session time, wins and losses, and total spend. It helps you stay aware of your activity and take a break when needed.

Yes, you can have deposit limits, session time limits, loss limits, and reality checks all active at the same time. Each tool works independently to give you maximum control over your gaming.

A cooling-off period lasts from 24 hours up to 6 weeks, and your account is reactivated automatically once it expires. Self-exclusion is a longer-term option (6 months or more) and requires manual reactivation even after the period ends. Self-exclusion is generally used for more serious concerns.

Start by having an open, non-judgmental conversation with them and show empathy rather than blame. Encourage them to seek professional advice and share information about support organisations like GamCare or Gamblers Anonymous. You can also reach out to the tbjie support team if you'd like.

Your safety is our responsibility

Take Control Today

Tbjie wants you to play safely, enjoyably, and responsibly. Head to your account settings to set your limits now, or contact us if you need support.

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